Close CRM vs SugarCRM: Complete Comparison (2026)
In comparing Close CRM and SugarCRM in 2026, Close CRM is the stronger choice for inside sales teams making high-volume calls and emails due to best-in-class for inside sales. SugarCRM excels for mid-market enterprises wanting a highly customizable crm platform with flexible deployment options. Close CRM offers Built-in VoIP calling, Email sequences, SMS starting at $29/user/mo. SugarCRM provides Sales automation, Marketing automation, Customer service from $19/user/mo. For teams prioritizing value, Close CRM delivers a hiltonsoftware Score of 68/100. Close CRM and SugarCRM compete in the crm segment of the SaaS market, where cloud-native solutions, API integrations, and workflow automation drive enterprise and SMB adoption. Other leading crm tools include Salesforce, HubSpot CRM, Pipedrive. Close CRM serves 10K+ orgs users globally (founded 2013) while SugarCRM reports 4.5K+ orgs active users (founded 2004).
Close CRM vs SugarCRM at a Glance
What are the main differences between Close CRM and SugarCRM?
Close CRM and SugarCRM differ across ease of use, features, value, support, integrations, scalability, and learning curve. Close CRM leads in 7 of 7 categories.
What are the pros and cons of Close CRM vs SugarCRM?
Which is better, Close CRM or SugarCRM?
After evaluating Close CRM and SugarCRM across features, pricing, integrations, and user satisfaction, Close CRM earns a higher hiltonsoftware Score of 68/100 versus SugarCRM at 62/100. Close CRM stands out for "best-in-class for inside sales" and "built-in calling is excellent". SugarCRM delivers competitive advantages in "flexible deployment options", making SugarCRM a viable alternative.
Neither Close CRM nor SugarCRM offers a free plan. Close CRM starts at $29/user/mo and SugarCRM at $19/user/mo.
Bottom line: Choose Close CRM for inside sales teams making high-volume calls and emails. Choose SugarCRM for mid-market enterprises wanting a highly customizable crm platform. Both Close CRM and SugarCRM are established crm platforms.
Inside sales teams making high-volume calls and emails.
Mid-market enterprises wanting a highly customizable CRM platform.
Close CRM vs SugarCRM: Frequently Asked Questions
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Reviewed by Alex Chen, SaaS & Productivity Analyst. Last updated: 2026-04-24. Pricing verified: March 2026.
Read our scoring methodology to understand how the hiltonsoftware Score is calculated.