Kayako vs LiveChat: Complete Comparison (2026)
In comparing Kayako and LiveChat in 2026, LiveChat is the stronger choice for e-commerce and service businesses wanting reliable, real-time live chat due to reliable and stable chat platform. Kayako excels for smbs wanting affordable help desk with a unified customer interaction view with good unified customer journey view. Kayako offers Unified customer view, Live chat, Help center starting at $30/agent/mo. LiveChat provides Live chat, Ticketing, Chat archives from $20/agent/mo. For teams prioritizing value, LiveChat delivers a hiltonsoftware Score of 70/100. Kayako and LiveChat compete in the customer support segment of the SaaS market, where cloud-native solutions, API integrations, and workflow automation drive enterprise and SMB adoption. Other leading customer support tools include Zendesk, Intercom, Freshdesk. Kayako serves 35K+ orgs users globally (founded 2001) while LiveChat reports 38K+ orgs active users (founded 2002).
Kayako vs LiveChat at a Glance
What are the main differences between Kayako and LiveChat?
Kayako and LiveChat differ across ease of use, features, value, support, integrations, scalability, and learning curve. LiveChat leads in 7 of 7 categories.
What are the pros and cons of Kayako vs LiveChat?
Which is better, Kayako or LiveChat?
After evaluating Kayako and LiveChat across features, pricing, integrations, and user satisfaction, LiveChat earns a higher hiltonsoftware Score of 70/100 versus Kayako at 65/100. LiveChat stands out for "reliable and stable chat platform" and "good widget customization". Kayako delivers competitive advantages in "good unified customer journey view", making Kayako a viable alternative.
Neither Kayako nor LiveChat offers a free plan. Kayako starts at $30/agent/mo and LiveChat at $20/agent/mo.
Bottom line: Choose Kayako for smbs wanting affordable help desk with a unified customer interaction view. Choose LiveChat for e-commerce and service businesses wanting reliable, real-time live chat. Both Kayako and LiveChat are established customer support platforms.
SMBs wanting affordable help desk with a unified customer interaction view.
E-commerce and service businesses wanting reliable, real-time live chat.
Kayako vs LiveChat: Frequently Asked Questions
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Reviewed by Elena Kowalski, Security & Enterprise Editor. Last updated: 2026-04-24. Pricing verified: March 2026.
Read our scoring methodology to understand how the hiltonsoftware Score is calculated.