Gladly vs Hiver: Complete Comparison (2026)
In comparing Gladly and Hiver in 2026, Hiver is the stronger choice for gmail-first teams wanting shared inbox help desk without leaving gmail due to works inside gmail natively. Gladly excels for premium brands wanting people-centered service that knows customers across channels with people-centered instead of ticket-centered. Gladly offers Customer-centric view, All-channel support, Customer timeline starting at $180/agent/mo. Hiver provides Shared Gmail inbox, Email assignment, Collision alerts from $19/user/mo with a free tier. For teams prioritizing value, Hiver delivers a hiltonsoftware Score of 70/100. Gladly and Hiver compete in the customer support segment of the SaaS market, where cloud-native solutions, API integrations, and workflow automation drive enterprise and SMB adoption. Other leading customer support tools include Zendesk, Intercom, Freshdesk. Gladly serves 500+ orgs users globally (founded 2014) while Hiver reports 10K+ orgs active users (founded 2011).
Gladly vs Hiver at a Glance
What are the main differences between Gladly and Hiver?
Gladly and Hiver differ across ease of use, features, value, support, integrations, scalability, and learning curve. Hiver leads in 6 of 7 categories.
What are the pros and cons of Gladly vs Hiver?
Which is better, Gladly or Hiver?
After evaluating Gladly and Hiver across features, pricing, integrations, and user satisfaction, Hiver earns a higher hiltonsoftware Score of 70/100 versus Gladly at 63/100. Hiver stands out for "works inside gmail natively" and "no context switching needed". Gladly delivers competitive advantages in "people-centered instead of ticket-centered", making Gladly a viable alternative.
On pricing, Hiver offers a free plan for SMBs and startups. Gladly starts at $180/agent/mo with no free tier, but justifies the cost with customer-centric view and all-channel support and enterprise-grade scalability.
Bottom line: Choose Gladly for premium brands wanting people-centered service that knows customers across channels. Choose Hiver for gmail-first teams wanting shared inbox help desk without leaving gmail. Both Gladly and Hiver are established customer support platforms.
Premium brands wanting people-centered service that knows customers across channels.
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Gladly vs Hiver: Frequently Asked Questions
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Reviewed by Elena Kowalski, Security & Enterprise Editor. Last updated: 2026-04-24. Pricing verified: March 2026.
Read our scoring methodology to understand how the hiltonsoftware Score is calculated.