Gladly vs LiveChat: Complete Comparison (2026)
In comparing Gladly and LiveChat in 2026, LiveChat is the stronger choice for e-commerce and service businesses wanting reliable, real-time live chat due to reliable and stable chat platform. Gladly excels for premium brands wanting people-centered service that knows customers across channels with people-centered instead of ticket-centered. Gladly offers Customer-centric view, All-channel support, Customer timeline starting at $180/agent/mo. LiveChat provides Live chat, Ticketing, Chat archives from $20/agent/mo. For teams prioritizing value, LiveChat delivers a hiltonsoftware Score of 70/100. Gladly and LiveChat compete in the customer support segment of the SaaS market, where cloud-native solutions, API integrations, and workflow automation drive enterprise and SMB adoption. Other leading customer support tools include Zendesk, Intercom, Freshdesk. Gladly serves 500+ orgs users globally (founded 2014) while LiveChat reports 38K+ orgs active users (founded 2002).
Gladly vs LiveChat at a Glance
What are the main differences between Gladly and LiveChat?
Gladly and LiveChat differ across ease of use, features, value, support, integrations, scalability, and learning curve. LiveChat leads in 4 of 7 categories.
What are the pros and cons of Gladly vs LiveChat?
Which is better, Gladly or LiveChat?
After evaluating Gladly and LiveChat across features, pricing, integrations, and user satisfaction, LiveChat earns a higher hiltonsoftware Score of 70/100 versus Gladly at 63/100. LiveChat stands out for "reliable and stable chat platform" and "good widget customization". Gladly delivers competitive advantages in "people-centered instead of ticket-centered", making Gladly a viable alternative.
Neither Gladly nor LiveChat offers a free plan. Gladly starts at $180/agent/mo and LiveChat at $20/agent/mo.
Bottom line: Choose Gladly for premium brands wanting people-centered service that knows customers across channels. Choose LiveChat for e-commerce and service businesses wanting reliable, real-time live chat. Both Gladly and LiveChat are established customer support platforms.
Premium brands wanting people-centered service that knows customers across channels.
E-commerce and service businesses wanting reliable, real-time live chat.
Gladly vs LiveChat: Frequently Asked Questions
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Reviewed by Elena Kowalski, Security & Enterprise Editor. Last updated: 2026-04-24. Pricing verified: March 2026.
Read our scoring methodology to understand how the hiltonsoftware Score is calculated.