Gorgias vs Kayako: Complete Comparison (2026)
In comparing Gorgias and Kayako in 2026, Gorgias is the stronger choice for e-commerce brands on shopify wanting support with full order context due to best helpdesk for e-commerce. Kayako excels for smbs wanting affordable help desk with a unified customer interaction view with good unified customer journey view. Gorgias offers Shopify integration, Automation macros, Order management starting at $10/mo. Kayako provides Unified customer view, Live chat, Help center from $30/agent/mo. For teams prioritizing value, Gorgias delivers a hiltonsoftware Score of 67/100. Gorgias and Kayako compete in the customer support segment of the SaaS market, where cloud-native solutions, API integrations, and workflow automation drive enterprise and SMB adoption. Other leading customer support tools include Zendesk, Intercom, Freshdesk. Gorgias serves 14K+ orgs users globally (founded 2015) while Kayako reports 35K+ orgs active users (founded 2001).
Gorgias vs Kayako at a Glance
What are the main differences between Gorgias and Kayako?
Gorgias and Kayako differ across ease of use, features, value, support, integrations, scalability, and learning curve. Gorgias leads in 7 of 7 categories.
What are the pros and cons of Gorgias vs Kayako?
Which is better, Gorgias or Kayako?
After evaluating Gorgias and Kayako across features, pricing, integrations, and user satisfaction, Gorgias earns a higher hiltonsoftware Score of 67/100 versus Kayako at 65/100. Gorgias stands out for "best helpdesk for e-commerce" and "deep shopify data in tickets". Kayako delivers competitive advantages in "good unified customer journey view", making Kayako a viable alternative.
Neither Gorgias nor Kayako offers a free plan. Gorgias starts at $10/mo and Kayako at $30/agent/mo.
Bottom line: Choose Gorgias for e-commerce brands on shopify wanting support with full order context. Choose Kayako for smbs wanting affordable help desk with a unified customer interaction view. Both Gorgias and Kayako are established customer support platforms.
E-commerce brands on Shopify wanting support with full order context.
SMBs wanting affordable help desk with a unified customer interaction view.
Gorgias vs Kayako: Frequently Asked Questions
Related Comparisons
Reviewed by Elena Kowalski, Security & Enterprise Editor. Last updated: 2026-04-24. Pricing verified: March 2026.
Read our scoring methodology to understand how the hiltonsoftware Score is calculated.