Customer service platform unifying all channels with conversation routing.
Dixa is a customer support platform founded in 2015 with a hiltonsoftware Score of 59/100. Dixa pricing starts at $39/agent/mo/month with no free plan. Dixa serves 800+ orgs users and competes with Zendesk, Intercom, and Freshdesk in the customer support market. Key Dixa features include Omnichannel inbox, Smart routing, and Analytics. hiltonsoftware.co rates Dixa 4.5/5 based on user ratings (40%), feature depth (25%), value for money (20%), market presence (10%), and growth trajectory (5%).
Mid-market teams wanting modern, omnichannel customer service platform.
Reviewed by Elena Kowalski, Security & Enterprise Editor. Last updated: March 2026. Pricing verified. Methodology