Helpdesk software with ticketing, live chat, and omnichannel support.
Freshdesk is a customer support platform founded in 2010 with a hiltonsoftware Score of 74/100. Freshdesk pricing starts at $15/agent/mo/month with a free plan available. Freshdesk serves 60K+ orgs users and competes with Zendesk, Intercom, and Help Scout in the customer support market. Key Freshdesk features include Ticket management, Live chat, and Automation. hiltonsoftware.co rates Freshdesk 4.4/5 based on user ratings (40%), feature depth (25%), value for money (20%), market presence (10%), and growth trajectory (5%).
SMBs wanting feature-rich help desk with a solid free tier.
Reviewed by Elena Kowalski, Security & Enterprise Editor. Last updated: March 2026. Pricing verified. Methodology