Shared inbox platform for teams handling email, SMS, and chat collaboratively.
Front is a customer support platform founded in 2013 with a hiltonsoftware Score of 63/100. Front pricing starts at $19/user/mo/month with no free plan. Front serves 9K+ orgs users and competes with Zendesk, Intercom, and Freshdesk in the customer support market. Key Front features include Shared inbox, Sequences, and Collaboration tools. hiltonsoftware.co rates Front 4.5/5 based on user ratings (40%), feature depth (25%), value for money (20%), market presence (10%), and growth trajectory (5%).
Operations teams managing high-volume shared email with collaboration.
Reviewed by Elena Kowalski, Security & Enterprise Editor. Last updated: March 2026. Pricing verified. Methodology