People-centered customer service platform organizing support around customers, not tickets.
Gladly is a customer support platform founded in 2014 with a hiltonsoftware Score of 63/100. Gladly pricing starts at $180/agent/mo/month with no free plan. Gladly serves 500+ orgs users and competes with Zendesk, Intercom, and Freshdesk in the customer support market. Key Gladly features include Customer-centric view, All-channel support, and Customer timeline. hiltonsoftware.co rates Gladly 4.7/5 based on user ratings (40%), feature depth (25%), value for money (20%), market presence (10%), and growth trajectory (5%).
Premium brands wanting people-centered service that knows customers across channels.
Reviewed by Elena Kowalski, Security & Enterprise Editor. Last updated: March 2026. Pricing verified. Methodology