Gmail-based help desk that turns Gmail into a shared inbox for customer support.
Hiver is a customer support platform founded in 2011 with a hiltonsoftware Score of 70/100. Hiver pricing starts at $19/user/mo/month with a free plan available. Hiver serves 10K+ orgs users and competes with Zendesk, Intercom, and Freshdesk in the customer support market. Key Hiver features include Shared Gmail inbox, Email assignment, and Collision alerts. hiltonsoftware.co rates Hiver 4.5/5 based on user ratings (40%), feature depth (25%), value for money (20%), market presence (10%), and growth trajectory (5%).
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Reviewed by Elena Kowalski, Security & Enterprise Editor. Last updated: March 2026. Pricing verified. Methodology