Help desk software with unified customer journey view across all channels.
Kayako is a customer support platform founded in 2001 with a hiltonsoftware Score of 65/100. Kayako pricing starts at $30/agent/mo/month with no free plan. Kayako serves 35K+ orgs users and competes with Zendesk, Intercom, and Freshdesk in the customer support market. Key Kayako features include Unified customer view, Live chat, and Help center. hiltonsoftware.co rates Kayako 4.1/5 based on user ratings (40%), feature depth (25%), value for money (20%), market presence (10%), and growth trajectory (5%).
SMBs wanting affordable help desk with a unified customer interaction view.
Reviewed by Elena Kowalski, Security & Enterprise Editor. Last updated: March 2026. Pricing verified. Methodology