CRM-based customer service platform with full customer timeline view.
Kustomer is a customer support platform founded in 2015 with a hiltonsoftware Score of 58/100. Kustomer pricing starts at $89/agent/mo/month with no free plan. Kustomer serves 1K+ orgs users and competes with Zendesk, Intercom, and Freshdesk in the customer support market. Key Kustomer features include Customer timeline, Omnichannel inbox, and AI automation. hiltonsoftware.co rates Kustomer 4.4/5 based on user ratings (40%), feature depth (25%), value for money (20%), market presence (10%), and growth trajectory (5%).
High-growth companies wanting CRM-native omnichannel customer service.
Reviewed by Elena Kowalski, Security & Enterprise Editor. Last updated: March 2026. Pricing verified. Methodology