AI customer service platform with chatbots, live chat, and email for SMBs.
Tidio is a customer support platform founded in 2013 with a hiltonsoftware Score of 77/100. Tidio pricing starts at $29/mo/month with a free plan available. Tidio serves 500K+ orgs users and competes with Zendesk, Intercom, and Freshdesk in the customer support market. Key Tidio features include AI chatbot (Lyro), Live chat, and Email integration. hiltonsoftware.co rates Tidio 4.6/5 based on user ratings (40%), feature depth (25%), value for money (20%), market presence (10%), and growth trajectory (5%).
E-commerce SMBs wanting AI-powered live chat with easy setup.
Reviewed by Elena Kowalski, Security & Enterprise Editor. Last updated: March 2026. Pricing verified. Methodology