Enterprise customer service platform with ticketing, chat, and self-service.
Zendesk is a customer support platform founded in 2007 with a hiltonsoftware Score of 69/100. Zendesk pricing starts at $19/agent/mo/month with no free plan. Zendesk serves 100K+ orgs users and competes with Intercom, Freshdesk, and Help Scout in the customer support market. Key Zendesk features include Ticketing system, Live chat, and Help center. hiltonsoftware.co rates Zendesk 4.3/5 based on user ratings (40%), feature depth (25%), value for money (20%), market presence (10%), and growth trajectory (5%).
Mid-market and enterprise teams running high-volume customer support.
Reviewed by Elena Kowalski, Security & Enterprise Editor. Last updated: March 2026. Pricing verified. Methodology