Bitrix24 vs Close CRM: Complete Comparison (2026)
In comparing Bitrix24 and Close CRM in 2026, Bitrix24 is the stronger choice for smbs wanting a free all-in-one crm and business management platform due to incredibly feature-rich free plan. Close CRM excels for inside sales teams making high-volume calls and emails with best-in-class for inside sales. Bitrix24 offers CRM, Project management, Website builder starting at $49/mo (5 users) with a free plan. Close CRM provides Built-in VoIP calling, Email sequences, SMS from $29/user/mo. For teams prioritizing value, Bitrix24 delivers a hiltonsoftware Score of 77/100. Bitrix24 and Close CRM compete in the crm segment of the SaaS market, where cloud-native solutions, API integrations, and workflow automation drive enterprise and SMB adoption. Other leading crm tools include Salesforce, HubSpot CRM, Pipedrive. Bitrix24 serves 12M+ users globally (founded 2012) while Close CRM reports 10K+ orgs active users (founded 2013).
Bitrix24 vs Close CRM at a Glance
What are the main differences between Bitrix24 and Close CRM?
Bitrix24 and Close CRM differ across ease of use, features, value, support, integrations, scalability, and learning curve. Bitrix24 leads in 2 of 7 categories.
What are the pros and cons of Bitrix24 vs Close CRM?
Which is better, Bitrix24 or Close CRM?
After evaluating Bitrix24 and Close CRM across features, pricing, integrations, and user satisfaction, Bitrix24 earns a higher hiltonsoftware Score of 77/100 versus Close CRM at 68/100. Bitrix24 stands out for "incredibly feature-rich free plan" and "all-in-one business platform". Close CRM delivers competitive advantages in "best-in-class for inside sales", making Close CRM a viable alternative.
On pricing, Bitrix24 offers a free plan for SMBs and startups. Close CRM starts at $29/user/mo with no free tier, but justifies the cost with built-in voip calling and email sequences and enterprise-grade scalability.
Bottom line: Choose Bitrix24 for smbs wanting a free all-in-one crm and business management platform. Choose Close CRM for inside sales teams making high-volume calls and emails. Both Bitrix24 and Close CRM are established crm platforms.
SMBs wanting a free all-in-one CRM and business management platform.
Inside sales teams making high-volume calls and emails.
Bitrix24 vs Close CRM: Frequently Asked Questions
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Reviewed by Alex Chen, SaaS & Productivity Analyst. Last updated: 2026-04-24. Pricing verified: March 2026.
Read our scoring methodology to understand how the hiltonsoftware Score is calculated.