Bitrix24 vs Freshsales: Complete Comparison (2026)
In comparing Bitrix24 and Freshsales in 2026, Bitrix24 is the stronger choice for smbs wanting a free all-in-one crm and business management platform due to incredibly feature-rich free plan. Freshsales excels for sales teams wanting crm with built-in communication tools with built-in calling and email. Bitrix24 offers CRM, Project management, Website builder starting at $49/mo (5 users) with a free plan. Freshsales provides Built-in phone, AI lead scoring, Visual deal pipeline from $15/user/mo with a free tier. For teams prioritizing value, Bitrix24 delivers a hiltonsoftware Score of 77/100. Bitrix24 and Freshsales compete in the crm segment of the SaaS market, where cloud-native solutions, API integrations, and workflow automation drive enterprise and SMB adoption. Other leading crm tools include Salesforce, HubSpot CRM, Pipedrive. Bitrix24 serves 12M+ users globally (founded 2012) while Freshsales reports 60K+ orgs active users (founded 2010).
Bitrix24 vs Freshsales at a Glance
What are the main differences between Bitrix24 and Freshsales?
Bitrix24 and Freshsales differ across ease of use, features, value, support, integrations, scalability, and learning curve. Bitrix24 leads in 2 of 7 categories.
What are the pros and cons of Bitrix24 vs Freshsales?
Which is better, Bitrix24 or Freshsales?
After evaluating Bitrix24 and Freshsales across features, pricing, integrations, and user satisfaction, Bitrix24 earns a higher hiltonsoftware Score of 77/100 versus Freshsales at 74/100. Bitrix24 stands out for "incredibly feature-rich free plan" and "all-in-one business platform". Freshsales delivers competitive advantages in "built-in calling and email", making Freshsales a viable alternative.
Both Bitrix24 and Freshsales offer free plans. Bitrix24 paid plans start at $49/mo (5 users) while Freshsales begins at $15/user/mo. ROI depends on which features justify upgrading.
Bottom line: Choose Bitrix24 for smbs wanting a free all-in-one crm and business management platform. Choose Freshsales for sales teams wanting crm with built-in communication tools. Both Bitrix24 and Freshsales are established crm platforms.
SMBs wanting a free all-in-one CRM and business management platform.
Sales teams wanting CRM with built-in communication tools.
Bitrix24 vs Freshsales: Frequently Asked Questions
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Reviewed by Alex Chen, SaaS & Productivity Analyst. Last updated: 2026-04-24. Pricing verified: March 2026.
Read our scoring methodology to understand how the hiltonsoftware Score is calculated.