Freshsales vs SugarCRM: Complete Comparison (2026)
In comparing Freshsales and SugarCRM in 2026, Freshsales is the stronger choice for sales teams wanting crm with built-in communication tools due to built-in calling and email. SugarCRM excels for mid-market enterprises wanting a highly customizable crm platform with flexible deployment options. Freshsales offers Built-in phone, AI lead scoring, Visual deal pipeline starting at $15/user/mo with a free plan. SugarCRM provides Sales automation, Marketing automation, Customer service from $19/user/mo. For teams prioritizing value, Freshsales delivers a hiltonsoftware Score of 74/100. Freshsales and SugarCRM compete in the crm segment of the SaaS market, where cloud-native solutions, API integrations, and workflow automation drive enterprise and SMB adoption. Other leading crm tools include Salesforce, HubSpot CRM, Pipedrive. Freshsales serves 60K+ orgs users globally (founded 2010) while SugarCRM reports 4.5K+ orgs active users (founded 2004).
Freshsales vs SugarCRM at a Glance
What are the main differences between Freshsales and SugarCRM?
Freshsales and SugarCRM differ across ease of use, features, value, support, integrations, scalability, and learning curve. Freshsales leads in 6 of 7 categories.
What are the pros and cons of Freshsales vs SugarCRM?
Which is better, Freshsales or SugarCRM?
After evaluating Freshsales and SugarCRM across features, pricing, integrations, and user satisfaction, Freshsales earns a higher hiltonsoftware Score of 74/100 versus SugarCRM at 62/100. Freshsales stands out for "built-in calling and email" and "intuitive ui". SugarCRM delivers competitive advantages in "flexible deployment options", making SugarCRM a viable alternative.
On pricing, Freshsales offers a free plan for SMBs and startups. SugarCRM starts at $19/user/mo with no free tier, but justifies the cost with sales automation and marketing automation and enterprise-grade scalability.
Bottom line: Choose Freshsales for sales teams wanting crm with built-in communication tools. Choose SugarCRM for mid-market enterprises wanting a highly customizable crm platform. Both Freshsales and SugarCRM are established crm platforms.
Sales teams wanting CRM with built-in communication tools.
Mid-market enterprises wanting a highly customizable CRM platform.
Freshsales vs SugarCRM: Frequently Asked Questions
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Reviewed by Alex Chen, SaaS & Productivity Analyst. Last updated: 2026-04-24. Pricing verified: March 2026.
Read our scoring methodology to understand how the hiltonsoftware Score is calculated.