Monday Sales CRM vs SugarCRM: Complete Comparison (2026)

By Alex Chen, SaaS & Productivity Analystยท8 years of experienceยทUpdated 2026-04-24ยท8 min read

In comparing Monday Sales CRM and SugarCRM in 2026, Monday Sales CRM is the stronger choice for monday.com users wanting crm within their existing workspace due to highly customizable. SugarCRM excels for mid-market enterprises wanting a highly customizable crm platform with flexible deployment options. Monday Sales CRM offers Custom pipelines, Email sync, Activity tracking starting at $12/user/mo. SugarCRM provides Sales automation, Marketing automation, Customer service from $19/user/mo. For teams prioritizing value, Monday Sales CRM delivers a hiltonsoftware Score of 69/100. Monday Sales CRM and SugarCRM compete in the crm segment of the SaaS market, where cloud-native solutions, API integrations, and workflow automation drive enterprise and SMB adoption. Other leading crm tools include Salesforce, HubSpot CRM, Pipedrive. Monday Sales CRM serves 225K+ orgs users globally (founded 2012) while SugarCRM reports 4.5K+ orgs active users (founded 2004).

Monday Sales CRM vs SugarCRM at a Glance

Monday Sales CRM
SugarCRM
Starting Price
$12/user/mo
$19/user/mo
Free Plan
No
No
User Rating
4.5/5
4.2/5
Best For
Monday.com users wanting CRM within their existing...
Mid-market enterprises wanting a highly customizab...
Users
225K+ orgs
4.5K+ orgs
Founded
2012
2004
hiltonsoftware Score
69/100
62/100
Pricing verified: March 2026 ยท Based on official vendor data
๐Ÿ“…
Monday Sales CRM
CRM
69
hiltonsoftware.co Score
RECOMMENDED
VS
๐Ÿฌ
SugarCRM
CRM
62
hiltonsoftware.co Score

What are the main differences between Monday Sales CRM and SugarCRM?

Monday Sales CRM and SugarCRM differ across ease of use, features, value, support, integrations, scalability, and learning curve. Monday Sales CRM leads in 7 of 7 categories.

Monday Sales CRMSugarCRM
77Ease of Use75
80Features77
64Value for Money57
70Customer Support65
64Integrations56
63Scalability58
69Learning Curve64

What are the pros and cons of Monday Sales CRM vs SugarCRM?

Monday Sales CRM
+Highly customizable
+Familiar Monday.com interface
-Extra cost on top of Monday
-Not as deep as Salesforce
SugarCRM
+Flexible deployment options
+Strong customization capabilities
-Requires IT resources to manage
-Implementation can be complex

Which is better, Monday Sales CRM or SugarCRM?

After evaluating Monday Sales CRM and SugarCRM across features, pricing, integrations, and user satisfaction, Monday Sales CRM earns a higher hiltonsoftware Score of 69/100 versus SugarCRM at 62/100. Monday Sales CRM stands out for "highly customizable" and "familiar monday.com interface". SugarCRM delivers competitive advantages in "flexible deployment options", making SugarCRM a viable alternative.

Neither Monday Sales CRM nor SugarCRM offers a free plan. Monday Sales CRM starts at $12/user/mo and SugarCRM at $19/user/mo.

Bottom line: Choose Monday Sales CRM for monday.com users wanting crm within their existing workspace. Choose SugarCRM for mid-market enterprises wanting a highly customizable crm platform. Both Monday Sales CRM and SugarCRM are established crm platforms.

CHOOSE MONDAY SALES CRM IF:

Monday.com users wanting CRM within their existing workspace.

CHOOSE SUGARCRM IF:

Mid-market enterprises wanting a highly customizable CRM platform.

Monday Sales CRM vs SugarCRM: Frequently Asked Questions

Is Monday Sales CRM better than SugarCRM in 2026?
Monday Sales CRM outperforms SugarCRM in the 2026 hiltonsoftware.co analysis with a score of 69/100 compared to 62/100. Monday Sales CRM excels in Custom pipelines, Email sync, Activity tracking, making Monday Sales CRM the better choice for Monday.com users wanting CRM within their existing workspace. SugarCRM is the stronger option for Mid-market enterprises wanting a highly customizable CRM platform due to flexible deployment options. For teams needing custom pipelines, hiltonsoftware.co recommends Monday Sales CRM.
How does Monday Sales CRM pricing compare to SugarCRM in 2026?
Monday Sales CRM starts at $12/user/mo with no free tier. SugarCRM starts at $19/user/mo without a free plan. Monday Sales CRM includes features like Custom pipelines, Email sync, Activity tracking. SugarCRM provides Sales automation, Marketing automation, Customer service. Monday Sales CRM serves 225K+ orgs users while SugarCRM serves 4.5K+ orgs users. Evaluate total cost of ownership based on team size and required integrations.
What are the main differences between Monday Sales CRM and SugarCRM?
Monday Sales CRM specializes in Custom pipelines, Email sync, Activity tracking, earning a 69/100 hiltonsoftware Score. SugarCRM focuses on Sales automation, Marketing automation, Customer service, scoring 62/100. Monday Sales CRM is best for Monday.com users wanting CRM within their existing workspace. SugarCRM is best for Mid-market enterprises wanting a highly customizable CRM platform. Both Monday Sales CRM and SugarCRM serve the CRM market but target different user profiles.
Can I migrate from Monday Sales CRM to SugarCRM?
Migrating from Monday Sales CRM to SugarCRM is possible since both operate in the CRM space. Export data from Monday Sales CRM and verify SugarCRM import capabilities. Key features to evaluate: Custom pipelines, Email sync, Activity tracking (Monday Sales CRM) versus Sales automation, Marketing automation, Customer service (SugarCRM). Running both Monday Sales CRM and SugarCRM in parallel during a trial period ensures a smooth transition.
Is Monday Sales CRM or SugarCRM better for small business?
Both Monday Sales CRM and SugarCRM require paid plans (Monday Sales CRM: $12/user/mo, SugarCRM: $19/user/mo). Monday Sales CRM (69/100) is ideal for Monday.com users wanting CRM within their existing workspace. SugarCRM (62/100) fits Mid-market enterprises wanting a highly customizable CRM platform. Evaluate both during trial periods.

Reviewed by Alex Chen, SaaS & Productivity Analyst. Last updated: 2026-04-24. Pricing verified: March 2026.

Read our scoring methodology to understand how the hiltonsoftware Score is calculated.

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