Close CRM vs Copper CRM: Complete Comparison (2026)

By Alex Chen, SaaS & Productivity Analystยท8 years of experienceยทUpdated 2026-04-24ยท8 min read

In comparing Close CRM and Copper CRM in 2026, Close CRM is the stronger choice for inside sales teams making high-volume calls and emails due to best-in-class for inside sales. Copper CRM excels for google workspace users wanting a crm inside gmail with lives inside gmail. Close CRM offers Built-in VoIP calling, Email sequences, SMS starting at $29/user/mo. Copper CRM provides Gmail integration, Auto data capture, Pipeline management from $9/user/mo. For teams prioritizing value, Close CRM delivers a hiltonsoftware Score of 68/100. Close CRM and Copper CRM compete in the crm segment of the SaaS market, where cloud-native solutions, API integrations, and workflow automation drive enterprise and SMB adoption. Other leading crm tools include Salesforce, HubSpot CRM, Pipedrive. Close CRM serves 10K+ orgs users globally (founded 2013) while Copper CRM reports 30K+ orgs active users (founded 2013).

Close CRM vs Copper CRM at a Glance

Close CRM
Copper CRM
Starting Price
$29/user/mo
$9/user/mo
Free Plan
No
No
User Rating
4.7/5
4.5/5
Best For
Inside sales teams making high-volume calls and em...
Google Workspace users wanting a CRM inside Gmail.
Users
10K+ orgs
30K+ orgs
Founded
2013
2013
hiltonsoftware Score
68/100
66/100
Pricing verified: March 2026 ยท Based on official vendor data
๐Ÿ“ž
Close CRM
CRM
68
hiltonsoftware.co Score
RECOMMENDED
VS
๐Ÿ”ถ
Copper CRM
CRM
66
hiltonsoftware.co Score

What are the main differences between Close CRM and Copper CRM?

Close CRM and Copper CRM differ across ease of use, features, value, support, integrations, scalability, and learning curve. Close CRM leads in 6 of 7 categories.

Close CRMCopper CRM
84Ease of Use77
81Features77
65Value for Money63
69Customer Support70
65Integrations63
64Scalability59
70Learning Curve66

What are the pros and cons of Close CRM vs Copper CRM?

Close CRM
+Best-in-class for inside sales
+Built-in calling is excellent
-Expensive
-Not suited for field sales
Copper CRM
+Lives inside Gmail
+Minimal data entry required
-Google Workspace only
-Limited outside Google ecosystem

Which is better, Close CRM or Copper CRM?

After evaluating Close CRM and Copper CRM across features, pricing, integrations, and user satisfaction, Close CRM earns a higher hiltonsoftware Score of 68/100 versus Copper CRM at 66/100. Close CRM stands out for "best-in-class for inside sales" and "built-in calling is excellent". Copper CRM delivers competitive advantages in "lives inside gmail", making Copper CRM a viable alternative.

Neither Close CRM nor Copper CRM offers a free plan. Close CRM starts at $29/user/mo and Copper CRM at $9/user/mo.

Bottom line: Choose Close CRM for inside sales teams making high-volume calls and emails. Choose Copper CRM for google workspace users wanting a crm inside gmail. Both Close CRM and Copper CRM are established crm platforms.

CHOOSE CLOSE CRM IF:

Inside sales teams making high-volume calls and emails.

CHOOSE COPPER CRM IF:

Google Workspace users wanting a CRM inside Gmail.

Close CRM vs Copper CRM: Frequently Asked Questions

Is Close CRM better than Copper CRM in 2026?
Close CRM outperforms Copper CRM in the 2026 hiltonsoftware.co analysis with a score of 68/100 compared to 66/100. Close CRM excels in Built-in VoIP calling, Email sequences, SMS, making Close CRM the better choice for Inside sales teams making high-volume calls and emails. Copper CRM is the stronger option for Google Workspace users wanting a CRM inside Gmail due to lives inside gmail. For teams needing built-in voip calling, hiltonsoftware.co recommends Close CRM.
How does Close CRM pricing compare to Copper CRM in 2026?
Close CRM starts at $29/user/mo with no free tier. Copper CRM starts at $9/user/mo without a free plan. Close CRM includes features like Built-in VoIP calling, Email sequences, SMS. Copper CRM provides Gmail integration, Auto data capture, Pipeline management. Close CRM serves 10K+ orgs users while Copper CRM serves 30K+ orgs users. Evaluate total cost of ownership based on team size and required integrations.
What are the main differences between Close CRM and Copper CRM?
Close CRM specializes in Built-in VoIP calling, Email sequences, SMS, earning a 68/100 hiltonsoftware Score. Copper CRM focuses on Gmail integration, Auto data capture, Pipeline management, scoring 66/100. Close CRM is best for Inside sales teams making high-volume calls and emails. Copper CRM is best for Google Workspace users wanting a CRM inside Gmail. Both Close CRM and Copper CRM serve the CRM market but target different user profiles.
Can I migrate from Close CRM to Copper CRM?
Migrating from Close CRM to Copper CRM is possible since both operate in the CRM space. Export data from Close CRM and verify Copper CRM import capabilities. Key features to evaluate: Built-in VoIP calling, Email sequences, SMS (Close CRM) versus Gmail integration, Auto data capture, Pipeline management (Copper CRM). Running both Close CRM and Copper CRM in parallel during a trial period ensures a smooth transition.
Is Close CRM or Copper CRM better for small business?
Both Close CRM and Copper CRM require paid plans (Close CRM: $29/user/mo, Copper CRM: $9/user/mo). Close CRM (68/100) is ideal for Inside sales teams making high-volume calls and emails. Copper CRM (66/100) fits Google Workspace users wanting a CRM inside Gmail. Evaluate both during trial periods.

Reviewed by Alex Chen, SaaS & Productivity Analyst. Last updated: 2026-04-24. Pricing verified: March 2026.

Read our scoring methodology to understand how the hiltonsoftware Score is calculated.

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