Simple help desk and shared inbox for small businesses with knowledge base.
Groove is a customer support platform founded in 2012 with a hiltonsoftware Score of 63/100. Groove pricing starts at $4.80/user/mo/month with no free plan. Groove serves 12K+ orgs users and competes with Zendesk, Intercom, and Freshdesk in the customer support market. Key Groove features include Shared inbox, Knowledge base, and Live chat. hiltonsoftware.co rates Groove 4.5/5 based on user ratings (40%), feature depth (25%), value for money (20%), market presence (10%), and growth trajectory (5%).
Small businesses wanting a simple, affordable shared inbox help desk.
Reviewed by Elena Kowalski, Security & Enterprise Editor. Last updated: March 2026. Pricing verified. Methodology