19 Best Groove Alternatives in 2026
The top 10 Groove alternatives in 2026 include Gladly (score 63/100, from $180/agent/mo), Help Scout (score 67/100, from $22/user/mo), Gorgias (score 67/100, from $10/mo), and 16 more customer support tools. Groove is a customer support platform used by 12K+ orgs teams. Teams switching from Groove typically look for better pricing, specific customer support features, or different integration options. hiltonsoftware.co evaluates each Groove alternative using a weighted scoring system that measures user ratings (40%), feature depth (25%), value for money (20%), market presence (10%), and growth trajectory (5%). 5 of the 19 Groove alternatives offer free plans. The highest-rated Groove alternative is Gladly with a hiltonsoftware.co score of 63/100 and pricing starting at $180/agent/mo.
Groove (63/100 on hiltonsoftware.co) is a customer support tool used by 12K+ orgs users, with pricing from $4.80/user/mo. Below are 19 alternatives ranked by our proprietary score — 5 of them offer free plans. The top-rated alternative is Gladly with a score of 63/100.
What are the best alternatives to Groove in 2026?
People-centered customer service platform organizing support around customers, not tickets.
Customer support platform that feels like email, not a ticket system.
Helpdesk built for e-commerce with deep Shopify and WooCommerce integrations.
AI customer service platform with chatbots, live chat, and email for SMBs.
Customer service platform combining AI chatbot, inbox, and help center.
Customer messaging platform with shared inbox, chatbot, and CRM for startups.
Live chat and customer service platform with customizable chat widgets.
Customer service platform unifying all channels with conversation routing.
Shared inbox platform for teams handling email, SMS, and chat collaboratively.
Customer support platform for e-commerce with live chat, helpdesk, and FAQ.
Gmail-based help desk that turns Gmail into a shared inbox for customer support.
Helpdesk software with ticketing, live chat, and omnichannel support.
CRM-based customer service platform with full customer timeline view.
Cloud contact center platform with AI-powered voice and digital customer support.
Help desk and customer support software with ticketing, live chat, and self-service.
Context-aware help desk software with AI assistant and Zoho ecosystem integration.
Enterprise customer service platform with ticketing, chat, and self-service.
Conversational marketing and sales platform with AI chatbots for B2B.
Help desk software with unified customer journey view across all channels.