Hiver vs Re:amaze: Complete Comparison (2026)
In comparing Hiver and Re:amaze in 2026, Hiver is the stronger choice for gmail-first teams wanting shared inbox help desk without leaving gmail due to works inside gmail natively. Re:amaze excels for e-commerce businesses wanting integrated customer support with live chat and faq with great for e-commerce support. Hiver offers Shared Gmail inbox, Email assignment, Collision alerts starting at $19/user/mo with a free plan. Re:amaze provides Live chat, Shared inbox, FAQ builder from $29/agent/mo. For teams prioritizing value, Hiver delivers a hiltonsoftware Score of 70/100. Hiver and Re:amaze compete in the customer support segment of the SaaS market, where cloud-native solutions, API integrations, and workflow automation drive enterprise and SMB adoption. Other leading customer support tools include Zendesk, Intercom, Freshdesk. Hiver serves 10K+ orgs users globally (founded 2011) while Re:amaze reports 3K+ orgs active users (founded 2014).
Hiver vs Re:amaze at a Glance
What are the main differences between Hiver and Re:amaze?
Hiver and Re:amaze differ across ease of use, features, value, support, integrations, scalability, and learning curve. Hiver leads in 6 of 7 categories.
What are the pros and cons of Hiver vs Re:amaze?
Which is better, Hiver or Re:amaze?
After evaluating Hiver and Re:amaze across features, pricing, integrations, and user satisfaction, Hiver earns a higher hiltonsoftware Score of 70/100 versus Re:amaze at 62/100. Hiver stands out for "works inside gmail natively" and "no context switching needed". Re:amaze delivers competitive advantages in "great for e-commerce support", making Re:amaze a viable alternative.
On pricing, Hiver offers a free plan for SMBs and startups. Re:amaze starts at $29/agent/mo with no free tier, but justifies the cost with live chat and shared inbox and enterprise-grade scalability.
Bottom line: Choose Hiver for gmail-first teams wanting shared inbox help desk without leaving gmail. Choose Re:amaze for e-commerce businesses wanting integrated customer support with live chat and faq. Both Hiver and Re:amaze are established customer support platforms.
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
E-commerce businesses wanting integrated customer support with live chat and FAQ.
Hiver vs Re:amaze: Frequently Asked Questions
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Reviewed by Elena Kowalski, Security & Enterprise Editor. Last updated: 2026-04-24. Pricing verified: March 2026.
Read our scoring methodology to understand how the hiltonsoftware Score is calculated.