Close CRM vs Insightly: Complete Comparison (2026)

By Alex Chen, SaaS & Productivity Analystยท8 years of experienceยทUpdated 2026-04-24ยท8 min read

In comparing Close CRM and Insightly in 2026, Insightly is the stronger choice for service businesses managing both sales and project delivery due to crm plus project management. Close CRM excels for inside sales teams making high-volume calls and emails with best-in-class for inside sales. Close CRM offers Built-in VoIP calling, Email sequences, SMS starting at $29/user/mo. Insightly provides Contact management, Project delivery, Workflow automation from $29/user/mo with a free tier. For teams prioritizing value, Insightly delivers a hiltonsoftware Score of 69/100. Close CRM and Insightly compete in the crm segment of the SaaS market, where cloud-native solutions, API integrations, and workflow automation drive enterprise and SMB adoption. Other leading crm tools include Salesforce, HubSpot CRM, Pipedrive. Close CRM serves 10K+ orgs users globally (founded 2013) while Insightly reports 25K+ orgs active users (founded 2009).

Close CRM vs Insightly at a Glance

Close CRM
Insightly
Starting Price
$29/user/mo
$29/user/mo
Free Plan
No
Yes
User Rating
4.7/5
4.2/5
Best For
Inside sales teams making high-volume calls and em...
Service businesses managing both sales and project...
Users
10K+ orgs
25K+ orgs
Founded
2013
2009
hiltonsoftware Score
68/100
69/100
Pricing verified: March 2026 ยท Based on official vendor data
๐Ÿ“ž
Close CRM
CRM
68
hiltonsoftware.co Score
VS
๐Ÿ”
Insightly
CRM
69
hiltonsoftware.co Score
RECOMMENDED

What are the main differences between Close CRM and Insightly?

Close CRM and Insightly differ across ease of use, features, value, support, integrations, scalability, and learning curve. Insightly leads in 1 of 7 categories.

Close CRMInsightly
84Ease of Use81
81Features74
65Value for Money68
69Customer Support64
65Integrations61
64Scalability60
70Learning Curve69

What are the pros and cons of Close CRM vs Insightly?

Close CRM
+Best-in-class for inside sales
+Built-in calling is excellent
-Expensive
-Not suited for field sales
Insightly
+CRM plus project management
+Good for service businesses
-Dated interface
-Reports need improvement

Which is better, Close CRM or Insightly?

After evaluating Close CRM and Insightly across features, pricing, integrations, and user satisfaction, Insightly earns a higher hiltonsoftware Score of 69/100 versus Close CRM at 68/100. Insightly stands out for "crm plus project management" and "good for service businesses". Close CRM delivers competitive advantages in "best-in-class for inside sales", making Close CRM a viable alternative.

On pricing, Insightly offers a free plan for SMBs and startups. Close CRM starts at $29/user/mo with no free tier, but justifies the cost with built-in voip calling and email sequences and enterprise-grade scalability.

Bottom line: Choose Close CRM for inside sales teams making high-volume calls and emails. Choose Insightly for service businesses managing both sales and project delivery. Both Close CRM and Insightly are established crm platforms.

CHOOSE CLOSE CRM IF:

Inside sales teams making high-volume calls and emails.

CHOOSE INSIGHTLY IF:

Service businesses managing both sales and project delivery.

Close CRM vs Insightly: Frequently Asked Questions

Is Close CRM better than Insightly in 2026?
Insightly outperforms Close CRM in the 2026 hiltonsoftware.co analysis with a score of 69/100 compared to 68/100. Close CRM excels in Built-in VoIP calling, Email sequences, SMS, making Close CRM the better choice for Inside sales teams making high-volume calls and emails. Insightly is the stronger option for Service businesses managing both sales and project delivery due to crm plus project management. For teams needing contact management, hiltonsoftware.co recommends Insightly.
How does Close CRM pricing compare to Insightly in 2026?
Close CRM starts at $29/user/mo with no free tier. Insightly starts at $29/user/mo and offers a free plan. Close CRM includes features like Built-in VoIP calling, Email sequences, SMS. Insightly provides Contact management, Project delivery, Workflow automation. Close CRM serves 10K+ orgs users while Insightly serves 25K+ orgs users. Evaluate total cost of ownership based on team size and required integrations.
What are the main differences between Close CRM and Insightly?
Close CRM specializes in Built-in VoIP calling, Email sequences, SMS, earning a 68/100 hiltonsoftware Score. Insightly focuses on Contact management, Project delivery, Workflow automation, scoring 69/100. Close CRM is best for Inside sales teams making high-volume calls and emails. Insightly is best for Service businesses managing both sales and project delivery. Both Close CRM and Insightly serve the CRM market but target different user profiles.
Can I migrate from Close CRM to Insightly?
Migrating from Close CRM to Insightly is possible since both operate in the CRM space. Export data from Close CRM and verify Insightly import capabilities. Key features to evaluate: Built-in VoIP calling, Email sequences, SMS (Close CRM) versus Contact management, Project delivery, Workflow automation (Insightly). Running both Close CRM and Insightly in parallel during a trial period ensures a smooth transition.
Is Close CRM or Insightly better for small business?
For small businesses, Insightly offers a free plan making Insightly more budget-friendly at 69/100 on hiltonsoftware.co. Close CRM (starting at $29/user/mo) is worth considering for Built-in VoIP calling, Email sequences, SMS. Both Close CRM and Insightly scale from SMB to enterprise.

Reviewed by Alex Chen, SaaS & Productivity Analyst. Last updated: 2026-04-24. Pricing verified: March 2026.

Read our scoring methodology to understand how the hiltonsoftware Score is calculated.

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