Close CRM vs Pipedrive: Complete Comparison (2026)

By Alex Chen, SaaS & Productivity Analystยท8 years of experienceยทUpdated 2026-04-24ยท8 min read

In comparing Close CRM and Pipedrive in 2026, Pipedrive is the stronger choice for sales teams wanting a simple, visual deal tracking crm due to intuitive pipeline view. Close CRM excels for inside sales teams making high-volume calls and emails with best-in-class for inside sales. Close CRM offers Built-in VoIP calling, Email sequences, SMS starting at $29/user/mo. Pipedrive provides Visual sales pipeline, Email integration, Activity reminders from $14/user/mo. For teams prioritizing value, Pipedrive delivers a hiltonsoftware Score of 71/100. Close CRM and Pipedrive compete in the crm segment of the SaaS market, where cloud-native solutions, API integrations, and workflow automation drive enterprise and SMB adoption. Other leading crm tools include Salesforce, HubSpot CRM, Zoho CRM. Close CRM serves 10K+ orgs users globally (founded 2013) while Pipedrive reports 100K+ orgs active users (founded 2010).

Close CRM vs Pipedrive at a Glance

Close CRM
Pipedrive
Starting Price
$29/user/mo
$14/user/mo
Free Plan
No
No
User Rating
4.7/5
4.5/5
Best For
Inside sales teams making high-volume calls and em...
Sales teams wanting a simple, visual deal tracking...
Users
10K+ orgs
100K+ orgs
Founded
2013
2010
hiltonsoftware Score
68/100
71/100
Pricing verified: March 2026 ยท Based on official vendor data
๐Ÿ“ž
Close CRM
CRM
68
hiltonsoftware.co Score
VS
๐Ÿ”ด
Pipedrive
CRM
71
hiltonsoftware.co Score
RECOMMENDED

What are the main differences between Close CRM and Pipedrive?

Close CRM and Pipedrive differ across ease of use, features, value, support, integrations, scalability, and learning curve. Pipedrive leads in 2 of 7 categories.

Close CRMPipedrive
84Ease of Use78
81Features77
65Value for Money65
69Customer Support71
65Integrations64
64Scalability63
70Learning Curve65

What are the pros and cons of Close CRM vs Pipedrive?

Close CRM
+Best-in-class for inside sales
+Built-in calling is excellent
-Expensive
-Not suited for field sales
Pipedrive
+Intuitive pipeline view
+Easy to set up and use
-Limited marketing features
-No free plan

Which is better, Close CRM or Pipedrive?

After evaluating Close CRM and Pipedrive across features, pricing, integrations, and user satisfaction, Pipedrive earns a higher hiltonsoftware Score of 71/100 versus Close CRM at 68/100. Pipedrive stands out for "intuitive pipeline view" and "easy to set up and use". Close CRM delivers competitive advantages in "best-in-class for inside sales", making Close CRM a viable alternative.

Neither Close CRM nor Pipedrive offers a free plan. Close CRM starts at $29/user/mo and Pipedrive at $14/user/mo.

Bottom line: Choose Close CRM for inside sales teams making high-volume calls and emails. Choose Pipedrive for sales teams wanting a simple, visual deal tracking crm. Both Close CRM and Pipedrive are established crm platforms.

CHOOSE CLOSE CRM IF:

Inside sales teams making high-volume calls and emails.

CHOOSE PIPEDRIVE IF:

Sales teams wanting a simple, visual deal tracking CRM.

Close CRM vs Pipedrive: Frequently Asked Questions

Is Close CRM better than Pipedrive in 2026?
Pipedrive outperforms Close CRM in the 2026 hiltonsoftware.co analysis with a score of 71/100 compared to 68/100. Close CRM excels in Built-in VoIP calling, Email sequences, SMS, making Close CRM the better choice for Inside sales teams making high-volume calls and emails. Pipedrive is the stronger option for Sales teams wanting a simple, visual deal tracking CRM due to intuitive pipeline view. For teams needing visual sales pipeline, hiltonsoftware.co recommends Pipedrive.
How does Close CRM pricing compare to Pipedrive in 2026?
Close CRM starts at $29/user/mo with no free tier. Pipedrive starts at $14/user/mo without a free plan. Close CRM includes features like Built-in VoIP calling, Email sequences, SMS. Pipedrive provides Visual sales pipeline, Email integration, Activity reminders. Close CRM serves 10K+ orgs users while Pipedrive serves 100K+ orgs users. Evaluate total cost of ownership based on team size and required integrations.
What are the main differences between Close CRM and Pipedrive?
Close CRM specializes in Built-in VoIP calling, Email sequences, SMS, earning a 68/100 hiltonsoftware Score. Pipedrive focuses on Visual sales pipeline, Email integration, Activity reminders, scoring 71/100. Close CRM is best for Inside sales teams making high-volume calls and emails. Pipedrive is best for Sales teams wanting a simple, visual deal tracking CRM. Both Close CRM and Pipedrive serve the CRM market but target different user profiles.
Can I migrate from Close CRM to Pipedrive?
Migrating from Close CRM to Pipedrive is possible since both operate in the CRM space. Export data from Close CRM and verify Pipedrive import capabilities. Key features to evaluate: Built-in VoIP calling, Email sequences, SMS (Close CRM) versus Visual sales pipeline, Email integration, Activity reminders (Pipedrive). Running both Close CRM and Pipedrive in parallel during a trial period ensures a smooth transition.
Is Close CRM or Pipedrive better for small business?
Both Close CRM and Pipedrive require paid plans (Close CRM: $29/user/mo, Pipedrive: $14/user/mo). Close CRM (68/100) is ideal for Inside sales teams making high-volume calls and emails. Pipedrive (71/100) fits Sales teams wanting a simple, visual deal tracking CRM. Evaluate both during trial periods.

Reviewed by Alex Chen, SaaS & Productivity Analyst. Last updated: 2026-04-24. Pricing verified: March 2026.

Read our scoring methodology to understand how the hiltonsoftware Score is calculated.

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